The main concern as a team leader or supervisor is to effectively manage teams and
their daily workload.
Determining the right staffing level, meeting SLAs, managing peaks in the workload
and backlogs, improving skills, improving the quality of work... The key to the success
of a team leader is to share these challenges with the whole team and empower the
staff to achieve these operational objectives.
Xpertivity is the web-based system that brings together the concept of High-performance
teams and the discipline of Lean to provide your team with the right tools to become
a self-managing team.
It increases the visibility of workloads, required skills and staffing levels, to
help you allocate the work effectively and fairly across the team and communicate
clearly to each staff what is expected from them.
It has the ability to develop a skills matrix for each staff member, to help you
define training plans and bridge those skills gaps that create coverage issues and
Through a review of the workload, you can also unveil waste in time and you can empower
your staff to tackle the root causes of these team’s wasted efforts, to release time
for the core activities.
With Xpertivity, you can start to plan ahead more soundly taking into account past
trends and the resources available to you, minimising over and under staffing and
also sharing resources across teams though cross-training. You’ll realise that your
team is part of an end-to-end process across the organization and you’ll be able
to improve the quality of the interactions with other teams.
Xpertivity improves the efficiency of the processes and the productivity of your
team, and frees up people to truly focus on the core activities that require their
expertise. Staff morale will increase as you experience benefits for you, the staff
and the organization as a whole.
In short Xpertivity:
Improves the productivity of your team
Supports the self-managing and empowerment of the staff
Enables effective and fair allocation of work
Reduces wasted effort and non-value added activities
Improves visibility of operational evidence and identifies available capacity, workload
and required skills;
Improves planning capability – from a reactive to a proactive management style
Unveil skills gaps and training requirements
Improves quality of interactions with other teams
Promotes a quiet and in control working environment, reduces team’s stress
Improves staff morale
Xpertivity applies a standard management practice across the organisation – Capacity
and Demand Management, Planned Versus Actual Output and all other operations metrics
are handled the same way in every team.
It simplifies everything – now we discuss the performance under the exact same headings
and it’s all about the results and future plans”.