Xpertivity for Team Leaders and Supervisors:
The main concern as a team leader or supervisor is to effectively manage teams and their daily workload.
Determining the right staffing level, meeting SLAs, managing peaks in the workload and backlogs, improving skills, improving the quality of work... The key to the success of a team leader is to share these challenges with the whole team and empower the staff to achieve these operational objectives.
Work Allocation
Xpertivity is the web-
It increases the visibility of workloads, required skills and staffing levels, to help you allocate the work effectively and fairly across the team and communicate clearly to each staff what is expected from them.
Skills
It has the ability to develop a skills matrix for each staff member, to help you define training plans and bridge those skills gaps that create coverage issues and cause backlogs.
Through a review of the workload, you can also unveil waste in time and you can empower your staff to tackle the root causes of these team’s wasted efforts, to release time for the core activities.
Planning
With Xpertivity, you can start to plan ahead more soundly taking into account past
trends and the resources available to you, minimising over and under staffing and
also sharing resources across teams though cross-
Xpertivity improves the efficiency of the processes and the productivity of your team, and frees up people to truly focus on the core activities that require their expertise. Staff morale will increase as you experience benefits for you, the staff and the organization as a whole.
In short Xpertivity:
- Improves the productivity of your team
- Supports the self-
managing and empowerment of the staff - Enables effective and fair allocation of work
- Reduces wasted effort and non-
value added activities - Improves visibility of operational evidence and identifies available capacity, workload and required skills;
- Improves planning capability – from a reactive to a proactive management style
- Unveil skills gaps and training requirements
- Improves quality of interactions with other teams
- Promotes a quiet and in control working environment, reduces team’s stress
- Improves staff morale
Team Leaders
Xpertivity applies a standard management practice across the organisation – Capacity and Demand Management, Planned Versus Actual Output and all other operations metrics are handled the same way in every team.
It simplifies everything – now we discuss the performance under the exact same headings and it’s all about the results and future plans”.
Change Manager, AAA+ Bank
Simple, Effective Operations Management Application for the Knowledge Worker