Xpertivity represents a unique Operations Management training application for Managers
and Team Leaders within the Lean and Operational Excellence framework.
With Xpertivity we can train staff to become more efficient and to improve performance.
Operational Excellence and Lean Management
Operational Excellence is a philosophy of leadership, teamwork and problem solving
that results in continuous improvement throughout the organisation. Lean is a methodology
that identifies “waste” or “non-value-added activities” from the customer perspective
and then determines how to eliminate them in the right “way” in order to deliver
the best service in the least amount of steps.
Together, Lean and Operational Excellence bring the company’s focus on meeting the
needs of the customer, empowering employees to proactively manage their work and
optimise their activities in the existing processes.
Mangers and Team Leaders
Managers and Team leaders that undergo the Xpertivity training learn the concepts
of Lean and Operational Excellence and apply them in their daily work using the Xpertivity
The use of Xpertivity has proven to deliver and maintain improvements in the productivity
of teams by as much as 30% and improve the working life of staff.
Training Managers and Team Leaders with Xpertivity:
· Managers and Team leaders learn to optimise the use of resources, improving productivity
of teams by 30%;
· They effectively minimise non-value adding activities and reduce waste in the business
processes by maximizing the use of employees expertise – improving staff morale and
· It empowers self-managing and high performing teams – Managers and Team leaders
can plan and delegate work in a much more productive and fairer way, as they have
clear visibility on daily/weekly/monthly workloads and team’s capabilities.
Large Global Bank in Ireland
In 2009, Xpertivity was deployed in a large Global Bank in Ireland. Xpertivity helped
improve the productivity of over 200 knowledge workers by 37% in a variety of core
processes. The clearer visibility and fairer allocation of work resulted in workers
involved with the Xpertivity application saying “it is the best program we have ever