Xpertivity for Senior Managers:
Where are you on the road to Operational Excellence?
Regardless of your answer Xpertivity has a role to play in Training Gaining and Sustaining Lean operations. The reason for this is that Xpertivity is designed to work in two ways:
Top Down: Training
If you have only rudimentary capacity and demand and a low level of process definition Xpertivity can be used as an Activity Based Management approach to defining the core features of your operations and allowing control to be established and improvement opportunities to be identified.
Bottom Up: Gaining
If on the other hand you have detailed process definition but are controlling many of you operations using a plethora of spreadsheets then Xpertivity allows the maintenance and proper control of how work is assigned and managed by your knowledge workers.
Sustaining Lean
Perhaps you are well down the road with Lean and now the initial energy and enthusiasm
is waning. Xpertivity takes the effort out of providing your teams with the information
they need to become self-
In short Xpertivity:
- Improves quality of service;
- Increases customer satisfaction;
- Increases staff satisfaction;
- Reduces cost;
- Reduces operational risk.
Senior Management
Xpertivity applies a standard management practice across the organisation – Capacity and Demand Management, Planned Versus Actual Output and all other operations metrics are handled the same way in every team.
It simplifies everything – now we discuss the performance under the exact same headings and it’s all about the results and future plans”.
Change Manager, AAA+ Bank
Simple, Effective Operations Management Application for the Knowledge Worker