Where are you on the road to Operational Excellence?
Regardless of your answer Xpertivity has a role to play in Training Gaining and Sustaining
Lean operations. The reason for this is that Xpertivity is designed to work in two
Top Down: Training
If you have only rudimentary capacity and demand and a low level of process definition
Xpertivity can be used as an Activity Based Management approach to defining the core
features of your operations and allowing control to be established and improvement
opportunities to be identified.
Bottom Up: Gaining
If on the other hand you have detailed process definition but are controlling many
of you operations using a plethora of spreadsheets then Xpertivity allows the maintenance
and proper control of how work is assigned and managed by your knowledge workers.
Perhaps you are well down the road with Lean and now the initial energy and enthusiasm
is waning. Xpertivity takes the effort out of providing your teams with the information
they need to become self-managing. It is well established that Lean can only be sustained
with self-managed teams. Xpertivity allows your teams to improve while you focus
or growing the business to take advantage of the increased output or improved service
that has been achieved.
In short Xpertivity:
Improves quality of service;
Increases customer satisfaction;
Increases staff satisfaction;
Reduces operational risk.
Xpertivity applies a standard management practice across the organisation – Capacity
and Demand Management, Planned Versus Actual Output and all other operations metrics
are handled the same way in every team.
It simplifies everything – now we discuss the performance under the exact same headings
and it’s all about the results and future plans”.